Return Policy

At PetCrowd, our commitment to giving back is at the heart of everything we do. All net proceeds from the sale of our partners dog treats go to support animal welfare organizations. 

To support our charitable efforts and ensure that we continue making a positive impact, please review our return policy below:

1. Eligibility for Returns

  • Damaged Products: If you receive dog treats that are damaged upon arrival, you are eligible for a replacement. Please inspect your items upon delivery and notify us of any damage within 7 days of receiving your order.

  • Lost Products: If your dog treats are lost during delivery, you can request a replacement within 7 days of the expected delivery date.

2. Return Process

  • Contact Us: To request a replacement, please contact our customer service team at support@petcrowd.com with your order number and details about the damage or the issue with the lost product.

  • Provide Evidence: For damaged products, please provide clear photos of the damage. For lost products, provide any relevant tracking information and delivery confirmation.

  • Replacement Authorization: Our team will review your request and, if approved, send out a replacement bag of dog treats.

3. Refunds and Replacements

  • Refunds: As our dog treats are part of a charitable venture, we do not issue refunds.

  • Replacements: If your product is damaged or lost, we will send you a replacement bag. If a replacement is not possible, we will work with you to find an appropriate solution.

4. Shipping Costs

  • Return Shipping: We will cover the return shipping costs for damaged products. Instructions on how to return the product will be provided by our customer service team.

  • Lost Products: For lost products, no return shipping is required. We will handle the replacement based on the information provided.

5. Exclusions

  • Non-Damaged Products: Products returned for reasons other than damage or loss are not eligible for returns or replacements under this policy.

6. Contact Information

For any questions or concerns regarding our return policy, please contact us at support@petcrowd.com 

Thank you for supporting our charitable initiatives. Your understanding and cooperation help us continue to make a positive impact.