FREQUENTLY ASKED QUESTIONS
Orders & Shipping
Once you place your order, it is typically shipped within 3 business days M-F.
You can view the status of your order through the link in the order confirmation email you received when ordering.
If you have any questions regarding your order, please contact us at support@petcrowd.com
We work to ship orders as quickly as possible! Once your order ships, transit time will vary depending on the shipping location and selected delivery method.
Standard Methods
Standard shipping (within the USA): Up to 7 business days (deliveries are made Mon-Sat)
International Orders:
We do not ship internationally currently.
Within the USA:
We utilize multiple
carriers (USPS, FedEx or UPS) and the carrier selected for an order will depend on the items purchased and the shipping location. If you have any concerns for your address, please contact us prior to placing your order.
International Orders:
We do not ship international currently.
•Verify the shipping address provided on your order.
•Look for a notice of attempted delivery.
•Look around the delivery location for your package.
•See if someone else accepted the delivery (family members, neighbors, apartment managers, etc.).
•Check your mailbox or wherever else you receive mail (cluster box, building mailroom, etc.). Our packages travel through multiple carriers.
•Allow 3 additional business days M-F for the package to show up.
If your package hasn't shown up after 3 business days M-F from the delivery date listed on the tracking, please contact us and we’ll make sure that you get taken care of.
Yes, we do ship to P.O. Boxes and APO/FPO addresses (standard shipping only).
We do not ship internationally currently.
Returns
See Return Policy here.
Donations
When you shop on PetCrowd.com, 100% of the profits (less taxes and reserves) are donated to our featured shelters, rescues and veterinary
501(c)(3) funds and our other non-profit animal welfare organizations. These are real, ongoing initiatives, making an impact right now, as you read this.
Yes, you can mail in a check to:
I Love My Dog So Much Foundation
P.O. Box 550
Odessa, FL 33556
-----
Greater Good Charities
C/O: Accounting
301 Union Street #21308
Seattle, WA 98111 US
-----
Veterinary Care Foundation
16550 NW 46th St.
Morriston, FL 32668
We sincerely appreciate your help in providing life-saving support to pets in need.
Except for direct donations, purchases made in our store are not tax deductible (this is since the funds are collected by an LLC and then
donated to a non-profit)
Email Marketing Communications
To subscribe to email communications, please locate the sign-up form towards the bottom of this page.
To unsubscribe from marketing emails, use the unsubscribe link at the very bottom of any marketing email you’ve received from us.
Support
We are available 9AM-4:30PM EST Monday-Friday (excluding holidays).
Read our Privacy Policy for more details.